What does it take to be a full service FX provider?

With The Royal Bank of Scotland, Calyon, Abn Amro, HSBC and Citibank.

With Vincent Leclercq, Deputy Head of Foreign Exchange at Calyon, Martin Spurr, Head of Integrated Treasury Solutions – eCommerce at The Royal Bank of Scotland, Jake Smith, Global Manager, e-Commerce, Global Markets at HSBC, Andrew Kidd, Head of e-client development, Europe at ABN AMRO and Roger Lee, Vice President, Fixed Income eCommerce Sales, Citigroup Corporate and Investment Banking.Is qualifying as a full service FX provider just about achieving a wide spread and depth of product and service offering or are there other additional attributes that are important?Leclercq: This is important, but tailoring a service to the needs of individual customers for their day to day business is key and is part of being a full service FX provider. This must include research, flow information, market spreads, full range of trading products, orders, system reliability, STP and ongoing customer service.Spurr: I feel that a full FX service should combine spread and depth of the product offering. There is a...continued

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