What does it take to be a full service FX provider?

With The Royal Bank of Scotland, Calyon, Abn Amro, HSBC and Citibank.

First Published: e-Forex Magazine 23 / e-Forex Roundtable / April 2006

With Vincent Leclercq, Deputy Head of Foreign Exchange at Calyon, Martin Spurr, Head of Integrated Treasury Solutions – eCommerce at The Royal Bank of Scotland, Jake Smith, Global Manager, e-Commerce, Global Markets at HSBC, Andrew Kidd, Head of e-client development, Europe at ABN AMRO and Roger Lee, Vice President, Fixed Income eCommerce Sales, Citigroup Corporate and Investment Banking.Is qualifying as a full service FX provider just about achieving a wide spread and depth of product and service offering or are there other additional attributes that are important?Leclercq: This is important, but tailoring a service to the needs of individual customers for their day to day business is key and is part of being a full service FX provider. This must include research, flow information, market spreads, full range of trading products, orders, system reliability, STP and ongoing customer service.Spurr: I feel that a full FX service should combine spread and depth of the product offering. There is a...continued

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