James Trott James was the Bank of England's Chief Dealer for 10 years. He left the Bank a year ago and now works for Reuters Treasury Services as a strategic advisor.
James Trott James was the Bank of England's Chief Dealer for 10 years. He left the Bank a year ago and now works for Reuters Treasury Services as a strategic advisor.

Improving Post Trade Services

The need for banks to differentiate themselves and their services to their customer base is paramount and the winners in this race will be those who supply better transactional processing efficiency, argues James Trott.

First Published: e-Forex Magazine 9 / Features / January, 2003

Now, more than ever, the need for banks to differentiate themselves and their services to their customer base is paramount, but increasingly difficult to achieve. A timely and competitive pricing structure is now only an entry-level requirement; delivery of execution vehicle is there in any form that the customer chooses; and excellent pre-trade research and support is widely available. The increased use of instant messaging has provided yet another channel for communication by which frayed nerve ends at customer sites can be soothed.Making money out of Treasury operations has never been easy, but for the majority of banks today’s conditions are as tough as they have known. The customer is professed to be at the heart of everyone’s strategy but, the customer has heard it all before.Additionally, the services on offer from the banks continue to develop in sophistication, availability and content. This fiercely competitive environment makes it extremely difficult for smaller and mid-sized banks to...continued

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